Job Description

Due to continued success, we are now seeking a resilient Client Experience Liaison to join the team.

The role involves:

• Managing client feedback effectively to address concerns and improve service quality.
• Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback.
• Processing client survey forms to gather insights and identify areas for improvement.
• Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients.
• Collaborating with team members to deliver exceptional service and exceed customer expectations.

This is a genuine opportunity to join a progressive company with long term prospects.

About The Accountancy Partnership

The Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.

Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 13,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market; www.pandle.com.

Why you should work with us

• Full training and support provided for all job roles, at every level
• The chance to join a progressive and ever expanding firm, with clear career development
• Work in a friendly environment with happy and loyal customers
• Work in a relaxed atmosphere with a casual dress code
• Free private mental health support
• Quarterly staff events paid for by the company
• Free lunch and smoothies provided, twice a week
• Gym and games room in the office

Other benefits may include

• An additional days holiday for each year with the company
• An additional day of holiday for your birthday (if it falls on a weekday)
• Cycle to work scheme